Last Updated: April 22, 2023
At Ferment It, we accept a variety of payment methods to provide you with convenience and flexibility when purchasing our glass fermentation jars and accessories. Currently, we accept:
Your payment security is a top priority for us. We take several measures to ensure that your payment information remains secure:
While we work hard to protect your payment information, we recommend that you also take steps to ensure your own security, such as keeping your password secure and not sharing it with anyone else.
All prices on our website are listed in US Dollars (USD). If you are making a purchase from outside the United States, the final charge on your credit card may differ due to currency conversion rates and any fees imposed by your card issuer or bank.
We reserve the right to change prices for products displayed on our website at any time. We make every effort to ensure that all prices on our website are accurate, but errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.
When you place an order on our website:
If your payment cannot be processed for any reason (such as insufficient funds, expired card, or incorrect billing information), your order may be delayed or canceled. We will notify you if there are any issues with your payment.
For orders within the United States, applicable state and local sales taxes will be added to your purchase at checkout based on the shipping address and tax rates in effect at the time of purchase.
For international orders, you may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are not included in the purchase price or shipping fees and are the responsibility of the recipient. We recommend that you contact your local customs office for more information about these potential additional costs before placing your order.
From time to time, we may offer promotional discounts or coupon codes. To use a coupon code, enter it in the designated field during checkout. Please note the following regarding promotions:
For wholesale customers, we offer different payment terms:
For more information about wholesale orders, please contact our wholesale department at wholesale@fermentit.com.
If you notice an error in your billing or have any questions about a charge from Ferment It:
In case of an unauthorized charge or other payment dispute, we will work with you to resolve the issue fairly and promptly.
If you have any questions about our payment policy or need assistance with payment-related issues, please contact us:
Email: billing@fermentit.com
Phone: +13104312076
Hours: Monday-Friday, 9am-5pm Eastern Time
This payment policy is part of our Terms and Conditions and may be updated periodically. The policy in effect at the time of your purchase will apply to your order.