Payment Policy

1. Accepted Payment Methods

At Ferment It, we accept a variety of payment methods to provide you with convenience and flexibility when purchasing our glass fermentation jars and accessories. Currently, we accept:

• Credit Cards: Visa, MasterCard, American Express, and Discover
• Debit Cards: Any debit card with a Visa or MasterCard logo
• PayPal: A secure online payment service that allows you to pay without sharing your financial information
• Shop Pay: A secure and faster checkout option
• Apple Pay: For convenient mobile payments on compatible devices
• Google Pay: For convenient mobile payments on compatible devices

2. Payment Security

Your payment security is a top priority for us. We take several measures to ensure that your payment information remains secure:

• Our website uses SSL (Secure Socket Layer) encryption to protect your personal and payment information
• We adhere to PCI DSS (Payment Card Industry Data Security Standard) requirements to ensure secure payment processing
• We never store complete credit card details on our servers
• All payment processing is handled by trusted third-party payment processors with industry-standard security measures

While we work hard to protect your payment information, we recommend that you also take steps to ensure your own security, such as keeping your password secure and not sharing it with anyone else.

3. Pricing and Currency

All prices on our website are listed in US Dollars (USD). If you are making a purchase from outside the United States, the final charge on your credit card may differ due to currency conversion rates and any fees imposed by your card issuer or bank.

We reserve the right to change prices for products displayed on our website at any time. We make every effort to ensure that all prices on our website are accurate, but errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.

4. Order Processing and Billing

When you place an order on our website:

1. Your payment is authorized immediately when you place your order
2. Your card is charged when your order is processed (typically within 24 hours)
3. You will receive an email confirmation of your order and payment
4. A detailed receipt will be included in your order shipment

If your payment cannot be processed for any reason (such as insufficient funds, expired card, or incorrect billing information), your order may be delayed or canceled. We will notify you if there are any issues with your payment.

5. Taxes and Duties

For orders within the United States, applicable state and local sales taxes will be added to your purchase at checkout based on the shipping address and tax rates in effect at the time of purchase.

For international orders, you may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are not included in the purchase price or shipping fees and are the responsibility of the recipient. We recommend that you contact your local customs office for more information about these potential additional costs before placing your order.

6. Discounts and Promotions

From time to time, we may offer promotional discounts or coupon codes. To use a coupon code, enter it in the designated field during checkout. Please note the following regarding promotions:

• Most discounts cannot be combined with other offers unless specifically stated
• Discounts generally apply to merchandise only and not to shipping or taxes
• Promotions have expiration dates and other terms and conditions, which will be specified for each offer
• We reserve the right to modify or cancel promotions at any time

7. Wholesale Payment Terms

For wholesale customers, we offer different payment terms:

• First-time wholesale orders must be prepaid in full via credit card, debit card, or bank transfer
• Established wholesale accounts may be eligible for net 30 payment terms subject to credit approval
• Minimum order quantities apply for wholesale purchases

For more information about wholesale orders, please contact our wholesale department at wholesale@fermentit.com.

8. Payment Issues and Disputes

If you notice an error in your billing or have any questions about a charge from Ferment It:

1. Check your order confirmation email and compare it with your credit card or bank statement
2. Contact our customer service team at billing@fermentit.com with your order number and details about the issue
3. We will investigate and respond to your inquiry within 2 business days

In case of an unauthorized charge or other payment dispute, we will work with you to resolve the issue fairly and promptly.

9. Contact Information

If you have any questions about our payment policy or need assistance with payment-related issues, please contact us:

Email: billing@fermentit.com
Phone: +13104312076‬
Hours: Monday-Friday, 9am-5pm Eastern Time

This payment policy is part of our Terms and Conditions and may be updated periodically. The policy in effect at the time of your purchase will apply to your order.