Get In Touch

We'd love to hear from you - whether you have questions about our products, need fermentation advice, or want to share your creations.

Contact Information

Feel free to reach out using any of the methods below. Our customer service team is available Monday-Friday, 9am-5pm Eastern Time.

Address

136 W Queen St, Inglewood, CA 90301, USA

Phone

+13104312076‬

Email

info@fermentit.store

Business Hours

Monday - Friday: 9am - 5pm ET
Saturday: 10am - 2pm ET
Sunday: Closed

Send Us a Message

Frequently Asked Questions

Standard shipping within the continental US takes 3-5 business days. Expedited shipping options are available at checkout. International shipping times vary by location but typically take 7-14 business days.

Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout based on destination and package weight. Please note that customers are responsible for any customs or import duties that may apply.

We accept returns within 30 days of delivery for unused items in their original packaging. Please contact our customer service team to initiate a return. For detailed information, please visit our Refund Policy page.

Yes, our glass jars are dishwasher safe. However, we recommend hand-washing the airlock components to ensure their longevity. The glass components can be safely placed in the dishwasher on a regular cycle.

Yes, we offer wholesale options for retailers, cooking schools, and other businesses. Please contact our wholesale department at wholesale@fermentit.com for more information about our wholesale program and pricing.

Yes! Each of our products comes with a basic instruction guide. Additionally, we have a collection of recipes and detailed fermentation guides on our blog. Our premium kits include a comprehensive recipe book with step-by-step instructions for various fermented foods.